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Privacy

Draft for review · HomeCapture, developed by Curious Ventures, Melbourne · last updated November 2026

HomeCapture is an app that helps a homeowner film their home for a property valuer. This page says what the app collects, where it goes, who can see it and how long it is kept. It is written to be read, not skimmed; if anything here is unclear, write to hello@homecapture.com.au.

What is collected, and why

• Video and sound of the inside and outside of the home while you film. This is the walkthrough the valuer reviews.
• Still photographs taken by the app during close looks, so the valuer can see detail.
• Location while filming, to show that the recording was made at the property's address.
• Motion and depth readings from the phone's sensors, used to measure rooms, build the room tour and sketch a floor plan.
• The address and property details the valuer or you entered, and your name and contact details if you gave them.
• Technical records: when each part was filmed, which steps were skipped and why, and the cryptographic seal that shows the recording has not been altered.

The app does not read your contacts, photos library, messages or anything else on the phone. The guidance feature sends single reduced-size frames from the camera to our server during filming so the app can tell whether the right area is in view; those frames are not kept.

Where it goes

Recordings upload over Wi-Fi to a server operated by Curious Ventures in Amazon Web Services' Sydney region, in Australia. The artificial-intelligence features (checking what is in frame, and a preliminary look for visible defects) send frames to Anthropic's Claude service for analysis under its commercial terms, which do not permit training on the data. Aerial imagery, map data and land-title data come from third-party services queried by address, not by any detail of your recording.

Who can see it

The valuer, lender or insurer who invited you, and the people in their firm who work on your valuation. Curious Ventures staff may access recordings to support the service or fix a problem. Nobody else. We do not sell or share recordings for marketing or any other purpose.

How long it is kept

For as long as the valuation it supports needs it, and then for the retention period the valuer is required to keep valuation records, which is typically seven years. You can ask the valuer, or us, for a copy or for deletion earlier; where the record must be kept by law we will tell you.

Security

Recordings are encrypted in transit and at rest. Each recording is sealed when it is made, using the phone's secure hardware and an independent timestamp, so that any later change would be detectable. Access to the review site requires a sign-in.

Your choices

You can stop filming at any time, skip any room, and pause the guide. You can delete a recording from the phone. To have a recording removed from the valuer's records, ask the valuer or write to us.

Contact

Curious Ventures, Melbourne, Australia · hello@homecapture.com.au. Complaints about privacy can also be made to the Office of the Australian Information Commissioner.